Site publisher

The site pellune.fr is published by Dimitri Mauri, sole trader.

Correspondence address: Pellune, Dimitri Mauri, France.

Contact: bonjour@pellune.fr.

Publication director

Dimitri Mauri.

Hosting

The site is hosted by a provider established in the European Union. Its full details are provided on request at the contact address above.

Intellectual property

All the elements of the site, texts, visuals, three-dimensional models, logo and graphic identity, are protected by intellectual property law and remain the property of the publisher.

The photographs sent in by customers remain entirely their property. They are used only to make their album and are never published or transferred.

Liability

The publisher endeavours to keep the information accurate and up to date. Errors or omissions remain possible; they can be reported at the contact address and are corrected as quickly as possible.

Consumer mediation

In accordance with the French Consumer Code, the customer may use a consumer mediator free of charge with a view to the amicable settlement of a dispute. The mediator’s details are provided on request.

Preamble

These terms and conditions of sale govern all relations between Dimitri Mauri, sole trader operating the Pellune brand, hereinafter “the seller”, and any natural or legal person placing an order on the site pellune.fr, hereinafter “the customer”.

Placing an order implies the customer’s full and complete acceptance of these terms. They prevail over any other document, unless the seller has agreed otherwise in writing beforehand.

The seller reserves the right to amend these terms at any time. The applicable terms are those in force on the day of the order, a copy of which is attached to the confirmation email.

Article 1 · Purpose and scope

The seller offers three-dimensionally printed photo albums, filled with photographic prints supplied by the customer, along with modular support rails, accessories and subscriptions providing for the periodic delivery of these items.

These terms apply to distance sales concluded with consumers within the meaning of the French Consumer Code, residing in mainland France, in Corsica, in the overseas departments and regions, in the European Union and in Switzerland.

Sales to businesses acting in the course of their activity are subject to specific terms, provided on request at the contact address.

Article 2 · The plans and their prices

Three plans are offered. The Monthly, at 17,90 € a month, entitles you to one album a month, with no minimum term. The 6-month pack, at 108,00 €, covers six consecutive months and includes a six-slot rail. The 12-month pack, at 192,00 €, covers twelve consecutive months and includes two connecting rails.

Two paid options can be added freely to any plan. The personalised engraving of a text of twenty characters at most costs 2,90 € a month on the monthly plan, 12,90 € on the six-month pack and 19,90 € on the twelve-month pack. The engraved logo, chosen from thirty motifs, costs 1,90 € a month, 9,90 € and 14,90 € respectively.

Prices are expressed in euros, all taxes included, excluding delivery costs. The seller may change its prices at any time; the applicable price is the one displayed when the order is confirmed. No increase can be applied during a prepaid pack.

In France, delivery charges are 4,90 € per shipment on the monthly plan and free on the six and twelve month packs. To the European Union and Switzerland they are 19,90 € per shipment, whatever the plan. To the rest of the world, 39,00 € per shipment.

Article 3 · Placing the order

The customer selects a plan and personalisation options, then uploads the photographs intended for printing. The number of photographs expected depends on the plan: twelve for the monthly plan, seventy-two for the six-month pack, one hundred and forty-four for the twelve-month pack.

The customer checks the details of the order in the basket, makes any corrections, then confirms. This confirmation constitutes acceptance of the price, of the description of the items and of these terms.

The sale is only complete once the price has actually been collected. A confirmation email bearing a number in the format PLN followed by the year and a six-digit sequence is sent to the customer within the following minutes.

The seller reserves the right to refuse or cancel any order from a customer with whom a payment dispute exists, or whose submitted files breach Article 6.

Article 4 · Uploading the photographs

The customer remains the sole owner of the photographs they submit. They grant the seller, solely for the purposes of fulfilling the order, a non-exclusive licence strictly limited to reproduction on paper and assembly within the album.

The accepted formats are JPEG, PNG and HEIC. The recommended resolution is at least 1000 by 630 pixels. Below that, the app flags the risk of quality loss and offers to replace the file before closing.

Each photograph is cropped automatically to 86 by 54 millimetres. The customer is given a preview that they can move and adjust. It is their responsibility to check this framing before confirming; no claim is admissible in respect of framing confirmed by the customer.

The selection is open from the first to the twentieth day of each month, until midnight, Paris time. After that point it is definitively closed and can no longer be modified, as production starts the following day.

Article 5 · Payment

Payment is made by bank card, SEPA direct debit, Apple Pay or Google Pay. It is processed by an approved provider established in the European Union. No card number is kept on the seller’s servers.

On the monthly plan, payment is taken when the selection closes, on the twentieth day of the month. If no photographs have been uploaded, no payment is taken and the month is carried over at no cost.

The six and twelve-month packs are paid in a single payment when the order is placed. They give rise to no subsequent payment and do not renew automatically.

If a payment is declined, the seller suspends fulfilment of the order and informs the customer. A further attempt is made within forty-eight hours. After three consecutive declines, the subscription is suspended automatically.

Article 6 · Prohibited content

The customer warrants that they hold all rights to the images they submit, including the image rights of the people shown, and indemnifies the seller against any third-party claim in this respect.

The following are prohibited: content contrary to public order, pornographic content, sexual depictions of minors, content inciting hatred or violence, and any unauthorised reproduction of a protected work.

The seller reserves the right to suspend production in the event of serious doubt, to inform the customer and, where appropriate, to terminate the order automatically with a refund of the months not yet started.

Article 7 · Production and timings

Production begins on the twenty-first day of the month. Printing is carried out in France on pigment-based matt photo paper, checked for colour, then mounted in a tabbed divider tinted in the colour of the month.

Dispatch takes place before the thirtieth day of the month. The observed delivery time is two to four working days in mainland France, plus three days for Corsica and the overseas territories, and three to seven days for the European Union and Switzerland.

These times are given as a guide. A reasonable delay does not give rise to any right to compensation. After fifteen working days without delivery, the customer may request a free replacement dispatch or the cancellation of the order.

Article 8 · Delivery

Items are sent as tracked letter post, without signature, and delivered to the customer’s letterbox. A tracking number is provided by email at the time of dispatch.

The customer undertakes to provide a complete and accurate address. Any address error attributable to the customer results in a second dispatch being charged at the rate in force.

Risk transfers when the parcel is physically handed over to the customer. If the parcel is damaged or open on arrival, the customer is asked to photograph it before opening it fully and to report it within forty-eight hours.

Article 9 · Term, pause and cancellation

The monthly plan is entered into for an indefinite period. It can be cancelled at any time from the customer account, without justification, without penalty and without notice. The month already under way is still delivered.

The packs are entered into for the period purchased. They cannot be cancelled during that period, except in the event of a failure by the seller or under Article 10.

Pausing is unlimited on the monthly plan. It is limited to one month on the six-month pack and to two months on the twelve-month pack. Each pause skips the month concerned and extends the pack by the same amount, at no cost.

In accordance with Article L. 215-1 of the French Consumer Code, the seller informs the customer of the option not to renew their subscription, by email sent no earlier than three months and no later than one month before the end date.

Article 10 · Right of withdrawal

The customer has fourteen days from delivery to exercise their right of withdrawal on non-personalised items, without having to give a reason.

In accordance with Article L. 221-28 of the French Consumer Code, this right does not apply to albums made from the customer’s photographs or to shells bearing a personalised engraving, as these goods are clearly personalised. This exclusion does not affect the statutory guarantees.

On a pack, withdrawal remains possible as long as production of the first album has not begun. Beyond that, the refund covers the months not yet started, less the value of the items already delivered at the unit price in force.

Withdrawal is exercised by any unambiguous statement, sent by email or from the Returns and exchanges page. The refund is made no later than fourteen days after the return is received, to the original payment method.

Article 11 · Statutory guarantees

All items benefit from the statutory guarantee of conformity under Articles L. 217-3 et seq. of the French Consumer Code, as well as the guarantee against hidden defects under Articles 1641 et seq. of the French Civil Code.

Under the guarantee of conformity, the customer has two years from delivery. They may choose between repair and replacement, subject to the cost conditions provided for by law. They are exempt from proving the defect during the twenty-four months following delivery.

Under the guarantee against hidden defects, the customer has two years from the discovery of the defect and may choose between cancellation of the sale and a reduction in the price.

Beyond these guarantees, the seller replaces free of charge for two years any faulty functional part, clip or hinge, on simply sending in a photograph.

Article 12 · Reprinting

The photographic files are kept for ninety days after printing in order to allow a reprint. After that period they are deleted and reprinting becomes impossible.

A reprint of a complete album is charged at 12,00 €, postage included. It is free when it puts right a fault attributable to the seller.

Article 13 · Liability

The seller is automatically liable for the proper performance of the obligations arising from the contract. It may, however, be released by proving that non-performance is attributable to the customer, to the unforeseeable and insurmountable act of a third party, or to a case of force majeure.

The seller cannot be held liable for the loss of files of which the customer has kept no copy. Keeping the original of every photograph submitted is strongly recommended.

No compensation may exceed the amount of the order concerned, except in the event of gross or wilful misconduct by the seller.

Article 14 · Personal data

The processing of personal data is described in the privacy policy, which forms an integral part of these terms.

The customer has at all times a right of access, rectification, erasure, restriction, objection and portability, which they exercise from their customer account or at the contact address.

Article 15 · Intellectual property

The three-dimensional models of the albums and the rails, the graphic identity, the Pellune Display typeface, and the visuals and texts of the site are protected. Any reproduction, even partial, is prohibited without written authorisation.

The sale of an album does not transfer any right in the model. The customer is not permitted to reproduce the object, in particular by three-dimensional printing, for commercial purposes.

Article 16 · Complaints and mediation

Any complaint must first be addressed to customer service, through the contact form or to sav@pellune.fr. A reply is given within one working day on average.

If that fails, the customer may use a consumer mediator free of charge within one year of their written complaint. The details of the competent mediator are provided on request.

The customer may also use the European online dispute resolution platform made available by the European Commission.

Article 17 · Applicable law

These terms are governed by French law. In the event of a dispute, the French courts alone have jurisdiction, subject to the mandatory rules of jurisdiction applicable to consumers.

If any of these clauses were to be declared void, the other clauses would retain their full effect.

In short

We collect only what is strictly needed to make and send your albums. Your photographs are kept for ninety days, then deleted. Nothing is sold, nothing is rented out, nothing leaves the European Union.

This page sets out point by point what we know about you, why, for how long, and how to take back control.

1. Who processes your data

The data controller is Dimitri Mauri, sole trader operating the Pellune brand. Any request relating to data can be sent to bonjour@pellune.fr or by post to the address given in the legal notice.

No data protection officer has been appointed, as the business does not fall within the cases where appointment is mandatory. Requests are handled directly by the controller.

2. What we collect

Account data. First name, surname, email address, password stored as an encrypted, non-reversible hash. This data is provided by you, directly.

Order data. Delivery address, billing address, plan chosen, personalisation options, engraving text, logo selected, order history, invoices.

Payment data. It is entered directly on the payment provider’s interface. We only have access to the status of the transaction, to the last four digits of the card and to its network. No full number, no security code.

Photographic files. The images you upload for printing, along with the crops and the captions you give them.

Technical data. Truncated IP address, browser type, pages viewed, length of visit. This data is only collected once you have agreed to audience measurement.

Correspondence. The content of the messages you send us and our replies, so that your case can be followed up.

3. Why, and on what basis

Fulfilling your order : making, personalising, dispatching, tracking the parcel, handling returns. Legal basis: performance of the contract.

Managing your account and your subscription : signing in, pauses, cancellation, reprinting. Legal basis: performance of the contract.

Keeping the accounts : invoices, declarations. Legal basis: a legal obligation.

Replying to your messages : after-sales service, complaints. Legal basis: our legitimate interest in providing a proper service.

Measuring the audience of the site : understanding which pages are useful and which are not. Legal basis: your consent, which can be withdrawn at any time.

Sending the colours newsletter : if you have signed up for it. Legal basis: your consent. Every mailing carries a one-click unsubscribe link.

No automated decision producing legal effects is taken in relation to you. No advertising profiling is carried out.

4. For how long

Photographic files : ninety days after printing, so that a reprint is possible, then permanent deletion, including backups within a further thirty days.

Crops and captions : the same period as the corresponding files.

Account data : for the whole duration of the relationship, then three years from the last contact.

Order data and invoices : ten years from the close of the financial year, in accordance with the French Commercial Code.

Correspondence : three years after the last exchange.

Audience measurement : thirteen months at most, aggregated statistics thereafter.

Proof of consent : three years, so that the lawfulness of the processing can be demonstrated.

5. Who has access

Within the business, access to the photographic files is limited to the people responsible for production alone, on workstations protected by passwords and access logging.

The processors acting on our behalf are the host of the site and the files, the payment provider, the printer, the carrier and the email sending provider. All are established in the European Union and bound by a contract compliant with Article 28 of the General Data Protection Regulation.

No transfer outside the European Union takes place. No data is sold, rented or exchanged for advertising purposes.

Your data may be disclosed to administrative or judicial authorities on a proper formal request. We inform you when this happens, unless the law forbids it.

6. How we protect it

Exchanges between your browser and our servers are encrypted with TLS. The photographic files are stored encrypted at rest.

Passwords are never stored in plain text: only a hash computed by a slow derivation function is kept.

Administrator access is protected by two-factor authentication. Backups are encrypted and kept for thirty days.

In the event of a data breach likely to create a risk to your rights, we notify the supervisory authority within seventy-two hours and inform you as quickly as possible.

7. Your rights, and how to exercise them

Access : obtaining confirmation that processing exists and receiving a copy of it.

Rectification : correcting inaccurate or incomplete data, directly from your account for most fields.

Erasure : obtaining deletion, subject to accounting obligations. Immediate deletion of the photographic files is available in one click in your account, at any time.

Restriction : freezing the use of a piece of data while it is being disputed.

Objection : objecting to processing based on legitimate interest.

Portability : receiving your data in a structured, machine-readable format.

Post-mortem instructions : setting out what happens to your data after your death.

Every request is handled within one month, extendable by two months where the matter is complex, with notice given to you. Proof of identity may be requested where there is reasonable doubt about your identity.

If the answer does not satisfy you, you can lodge a complaint with the competent supervisory authority in your country of residence.

8. Minors

The service is not intended for people under the age of fifteen. No account may be opened by a minor under fifteen without the authorisation of the holder of parental responsibility.

If you find that an account has been opened in these circumstances, report it: it will be deleted and the associated files erased without delay.

9. Changes to this policy

This policy may change, in particular if a processor changes or a feature is added. Any substantial change is brought to your attention by email at least fifteen days before it takes effect.

The date of the last update appears at the top of the page. Previous versions are kept and can be provided on request.

In short

The site runs on three essential technical cookies and one optional audience measurement cookie. No advertising cookies, no social network pixels, no data brokers.

You can refuse audience measurement without it preventing anything at all on the site.

1. What a cookie is

A cookie is a small text file placed on your device by the site you are viewing. It allows that site to recognise your browser from one page to the next, or from one visit to the next.

The term also covers other local storage techniques, such as session storage or persistent browser storage. We refer to them here collectively as trackers.

A cookie cannot run a program, read other files on your device, or carry a virus.

2. Strictly necessary trackers

Sign-in session. It keeps your session open between two pages of your customer account. Duration: the browsing session, or thirty days if you tick “Remember me”. Without it, you would have to re-enter your credentials on every page.

Basket contents. It remembers the plan chosen, the personalisation options and the images uploaded for as long as the order is not confirmed. Duration: thirty days.

Form security. An anti-forgery token protecting form submissions against requests forged from another site. Duration: the session.

Memory of your choice. It records whether you accepted or refused audience measurement, so that you are not asked again on every visit. Duration: six months.

These four trackers do not require your consent: they are strictly necessary to provide the service you expressly request.

3. Audience measurement

An audience measurement tracker lets us count visits, know which pages are read and which are abandoned, and spot technical errors.

It is configured to respect your privacy: the IP address is truncated before being recorded, no advertising identifier is created, no cross-referencing with other sites takes place, and the data does not leave the European Union.

Retention period: thirteen months for the tracker, twenty-five months for the aggregated statistics that result from it.

It is only placed after your explicit agreement. Refusing it prevents no feature from working.

4. What we do not use

No advertising cookies, no ad network, no real-time bidding.

No social network pixels. The Instagram, TikTok and Facebook logos on the site are images embedded in the page: they load nothing from those platforms and do not report your visit.

No retargeting trackers. You will not see our albums following you around other sites.

No resale of browsing data, in any form whatsoever.

5. The first-visit banner

On your first visit, a banner offers you three choices: accept everything, refuse everything, or customise. Refusing is as simple and as visible as accepting, in a single click.

Until you have answered, only the strictly necessary trackers are placed.

Your choice is kept for six months. After that, you are asked again. You can reopen the question at any time from this page.

6. Taking back control

From the site. The Cookies link in the footer reopens the choice panel and lets you change your mind, in either direction.

From your browser. All browsers allow you to delete existing cookies and block future ones. The settings are usually found in the privacy preferences, under cookies or site data.

Please note: blocking all cookies will stop the basket from working and will sign you out on every page. Blocking only the audience measurement trackers has no consequence at all.

The preference signal. If your browser sends a general do-not-track signal, we respect it: audience measurement is then not offered.

7. Summary of retention periods

Sign-in session: the visit, or thirty days with the remember option.

Basket contents: thirty days.

Form security token: the visit.

Memory of the consent choice: six months.

Audience measurement: thirteen months, aggregated statistics twenty-five months.

8. Questions and complaints

Any question about trackers can be sent to bonjour@pellune.fr. We reply within one working day.

The details of data processing are set out in the privacy policy. If disagreement persists, you can refer the matter to the competent supervisory authority in your country of residence.